Invino

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Faq

FAQ'S

Please visit us at www.invino.sg where you can create an account by registering with your contact details. Browse our site & select the product(s) you want to buy by clicking “Add to cart. This will take you to the product page, where you can select the required quantity and then “proceed to checkout”.

We are sorry for the inconvenience. Please reach out to us through one of our customer support channels, and our team will be happy to support you. Please ensure you have your order number at hand:

If you think that we got your order wrong, please reach out to us through one of our customer support channels, and our team will be happy to support you in tracking down your order. Please ensure you have your order number at hand:

Please note that we only charge you for items that we deliver to you. We are sorry for any inconvenience caused by incomplete orders. Please reach out to us through one of our customer support channels, and we will look into this matter and resolve it ASAP. Please ensure you haveyour order number at hand:

Here at INVINO, our team takes special care of each order to ensure your order reaches you in perfect condition. On the odd occasion that you do receive a damaged item, please reach out to us through one of our customer support channels, and our team will be happy to support you. Please ensure you have your order number at hand:

We are sorry to hear that you want to cancel your order. The quickest way to do that is to contact our customer support team via one of the below channels:

  • Email: sales@invino.sg
  • Phone: +65 6323 1871
  • If you have made the purchase online with a credit card, payment will be reversed in 3-5 business days.

We’re sorry if the item you want is out of stock. There are times when we will continue to show products that are out of stock so that you have access to the product details or to enable you to buy at a later date. We try our best to re-stock the product at our earliest. This might take a few days as most of our products are imported from the Spain and other countries.